Operational Support and Analysis: A Guide for ITIL® V3 Exam Candidates
| Author | : | |
| Rating | : | 4.31 (748 Votes) |
| Asin | : | 1906124590 |
| Format Type | : | paperback |
| Number of Pages | : | 166 Pages |
| Publish Date | : | 2015-12-19 |
| Language | : | English |
DESCRIPTION:
John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management. As a practitioner, John learnt his trade with Philips and London Electricity. . He has shunned the technical aspects of IT, largely because he finds them boring. Instead, he has excelled at helping organisations deliver business value from IT
John has produced a well-balanced publication which provides comprehensive syllabus coverage of the ITIL(R) V3 Intermediate examination in Operational Support and Analysis, whilst also adding significant value around describing 'real world' good practice in this area. -- P H P Montanaro FBCS CITP FISM . Thus he has created an excellent aid to preparation for those seeking success in the examination together with a superb reference manual, to complement the existing ITIL guidance, for those already practising 'in the field'
Printout It is good book with clear technical language, but the size of the book is smaller than APrintout Jawad It is good book with clear technical language, but the size of the book is smaller than A4 with bad printout quality and faded text "unlike Cover Page" - diffecult to read and concentrate for long time. with bad printout quality and faded text "unlike Cover Page" - diffecult to read and concentrate for long time. Awesome Bryan Dicarlo Great read! I nailed the exam after reading this book. I highly recommend that you take as many practice exams as possible though.
This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life.